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FAQ's
The most common questions people ask us are…
Q: What is your minimum order?
A: There is no minimum order on any of our stock clothing items, including caps and toques. Promotional items such as pens, key chains, stickers and fridge magnets do have minimum orders that vary by product and supplier. See online catalogues for details, minimums and prices, or call our office, or visit our showroom for details. Most of our supplier catalogues list prices and minimums.
Q: How much does it cost?
A: Most of the pricing for the items we sell is listed in the E-Catalogues on this website. If you are doing multiple colour print or something more elaborate with multiple placements, names etc. call or email us for a quote. (See below for info we need if you want a quote)
Q: What is digitizing (set up) for embroidery and how much does it cost?
A: Digitizing is a process where we take your logo and create a stitching pattern for the embroidery machines to follow. Embroidery machines can not follow a picture because there is no sewing instructions. Digitizing creates a pattern with sewing instructions. Price depends on how complex the logo is and how large it is. Average left chest logos are charged a flat rate of $55.00. This is a one-time fee and you won’t have to pay it again as long as you don’t change your design. Note that if you need a back and a left chest design they will be different as the stitching instructions for a small design will be different than a larger design.
Q: What is acceptable for artwork?
A: Embroidery accepted formats we use to create an embroidery pattern from – High quality JPEG, PDF, Vector file or DST file.
Q: Can we supply our own product for you to embroider or heat press?
A: In most cases, yes. We have a standard flat rate charge for customer supplied garments. Occasionally the quality of product supplied may not meet the minimum standards for applying embroidery or heat pressing and we may not be able to guarantee the final outcome, in which case we will advise against doing the work. Often we can supply a similar garment for less than what you would pay if you supplied your own, so be sure to consult us before you make your purchase. We reserve the right to refuse replacement on customer supplied garments if they become damaged in the process.
Q: Can you do embroidery on T-Shirts?
A: Yes. We can and have been doing it since we started. Small designs are most successful such as left chest or logos and lettering on sleeves. Large embroidery done on T-shirts is not cost effective and feels too bulky to wear. We do recommend that full back and full front designs be done in print.
Q: What types of payment do you accept?
A: We accept cash, company cheques, personal cheques, Interac, E-Transfers, Visa and MasterCard. We also accept interact direct payment here in our showroom.